Detailed Order Process (UK - S550)

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Detailed Order Process (UK - S550)

Postby Manders Mustang » Sat Apr 02, 2016 10:18 pm

The order process
Sorry for the Ultra Long post, however there’s plenty of questions running around and it’s best to have the answers in one thread.
The aim of this post is to get a detailed (and high level) description of what happens at EVERY stags in the process, from ordering to receiving your car.
The process can take between 8-12 months (Some early buyers have seen higher wait times, but these are generally anomalies)

Day 1 – You’ve been to your dealership, specced your car out, paid your deposit and been handed a sheet of paper with your spec on, and signed some documents – possibly the most expensive documents to date
If you’ve ordered from an official ford Mustang/Vignale dealership the order should be sent to Ford asap (Within the month usually) and this will be your order ‘sent off’, it’ll now be in Fords systems. Congratulations, you’ve now started the Journey inside of Fords miraculously intricate systems – but more on that later
A few months will pass-by, you’ll talk to your friends, family, dog, fish, deaf nan, and anyone who will listen about this car you’ve bought – but wont get for another 5-10months. People wont understand the emotions you’re going through right now, very few people have ever ordered cars that they’ve had to wait this amount of time for – consider yourselfs somewhat lucky (Maybe fortunate is a better word).

Now we’ll dive into the process:

5-9months after ordering You’ll be assigned a VIN, this is an Estimate.
Your VIN can be obtained from your Dealer – should they be pragmatic, or from Karen & Stacey (Fords Delivery Team) who can be contacted on Mustang@Ford.com. Make sure you provide as much detail as possible the first time emailing so that they can get your order number.
Details include:

· First Name + Surname
· Dealership ordered from
· Dealer name
· Dealer number (if you have this)
· Spec of car, including any extras
· Date of Deposit paid
Once you’ve got your VIN you’re looking at a 2 week estimate to pickup your car.

Week 0 – VIN is released to you, you can now begin checking Ford systems to ‘track’ your car.
http://www.etis.ford.com/vehicleSelection.do - Type your VIN in here and you’ll be able to see your car, it’ll be early days so not much will be available here just yet, but you’ll keep checking every 3 minutes!

VIN DECODER BELOW (F=2015, G=2016 H=2017 so on and so forth)
Image


1 Week after receiving your VIN
Your window sticker will be released, you can find this here:
http://researchmaniacs.com/VIN-Number-L ... title=YOUR VIN HERE
On this site you’ll be able to see your window sticker… So what? Well, it’s actually somewhat of a big deal, this window sticker will confirm your ‘Blend date’. What is that you ask? Well that’s the day your car WILL be built on, consider this the highest confirmation you can receive. It’s on the top middle, it’ll say 1YYYYMMDD with YYYY being year, MM being month and DD being Day (For instance Blend Date: 120160226 is 26th Feb 2016)

1 Week after your window sticker goes live
Your car should be built, as per the blend date on your window sticker

1-2 days after your blend date
Etis should update, it’ll now show information in a low level about the car, what specific things have been added, removed, etc.

1-2 days after
Your car should now be gate released and on it’s way to the upfitters

1 week later

Your car should now have gone to the upfitters, and ETIS should have updated, ETIS will now be ‘settled’ and there will be no new updates to ETIS unless an outstanding field action occurs. You will know that this has occurred, and ETIS will have settled as the following will have occurred:
1. Within Primary Features your ‘Interior Colour and Interior Fabric’ will show up
2. Within Minor Features the following will appear – these are from the upfitters:
FR3C 5310 A* Left/Front Coil
FR3C 5310 A* Right/Front Coil
FR3C-5560-H* Left Rear Coil
FR3C-5560-H* Right Rear Coil

You can contact FordService on the forums for information about your car up until the car reaches the Baltimore Docks where it comes under the control of Ford Europe (Mustang@ford.com for information again at this point)

1-2 weeks later
Your car should now have left the Flat Rock plant, and be poised and waiting in the Baltimore Docks for a boat!

2-3 weeks later
Your car should be assigned a ship. Woo! This will also contain the estimated arrival and departure dates of the ship, it’ll be going from Baltimore to Zebrugge, however some boats do stop off on the way, the boats are not exclusively Mustang carriers, they take multiple cars of multiple different brands, makes, sizes etc.
Your car can be tracked by putting the VIN in here:
https://www.2wglobal.com/webapps?frameI ... SearchPage

1 week later
Your car will be on the ship, and begin it’s voyage, congratulations, your car is now probably doing more miles sailing than you have in your life! This is a 10-16 day sail on average

1-3weeks later
Your car will arrive in Zeebrugge, be taken off the boat and be ready to move through the process.

2 Weeks later

Your car will have passed the customs clearance, have been undersprayed by the team in Zebrugge and be ready to take the short sail from Zeebrugge to Southampton. At the end of this 2 week period, your car will be put on a ship heading to Southampton.

4 Hours later
Your car will now arrive in Southampton for it’s final checks before coming to your dealership

1-3weeks later

This section of the process can be quick (some have seen a 1 day turn around) or slow (Others seeing 3 weeks.) This process may depends on your dealers pragmatism and initiative, but if you’re anything like me you’ll be harping down the phone to your dealer when it’s in Southampton getting them to bring it up – some dealers like to bring up multiple cars in batch, which is fair enough for costing reasons, however, sucks for you waiting!
The car will spend time being security checked, and then a notification will be sent to your dealer that It is ready.

1 Week Later

During the week between the dealership picking up your car, from Southampton, and prepping it (PDI checks and committing to any additions post delivery you have asked them to do – such as fitting of the number plates) you maybe asked to come into a dealership and confirm your order, agree the finance (if you’ve gone for this) and agree payment (if you’re paying the car in full). You’ll also agree your pickup date.

Pickup day:

Congratulations, you’re picking your car up, holy sh*t that’s a massive congratulations! Take plenty of pictures, celebrate, do whatever, you’ve just picked up your Mustang.
Now with the logical brain on – don’t forget to bring the following checklist myself and the other forum members made to make sure your car is in tip top condition!
http://www.mustang6g.com/forums/showthread.php?t=41791

Things to Note

*not all dealers are pragmatic, or trained in the selling of Mustangs, be patient, they can be frustrating due to lack of information and transparency, but they’re used to dealing with 3-4 week sales, not 1 year sales. I’m certain they’ll get a little better over time. If you’ve got one who keeps you constantly updated you’ve found a needle in a haystack

*Karen and Stacey from the Mustang@ford.com help desk are a god send to those of us having been through and/or going through the process currently. They’ll be able to update you on your car, keep them on side and be respectful, they’re two amazing people for what they’re doing and hopefully are getting the same recognition within Ford for their work – as they do this along with their day jobs

*Dealerships that are not Mustang/Vignale verified will put your order into one of these dealerships, this can cause delays

*Not all order timelines are the same, I’ve presented a ‘rough’ timeline here.

*Orders may take longer if you fall into the following parameters. GT’s take longer to build than an Ecoboost (it’s a few hours). Ecoboosts in general have a shorter wait time. If you buy a convertible this will take longer (Regardless of engine choice). If you get racing stripes or black roof this will take longer. Any additional extra’s will also take
longer (These can all add up).

Guys, please keep the comments constructive and if you have anything to change, just write it below and I’ll change/confirm it. Thanks for reading this far
Last edited by Manders Mustang on Mon Jul 04, 2016 6:38 pm, edited 1 time in total.

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Re: Detailed Order Process (UK - S550)

Postby Twin Turbo » Sun Apr 03, 2016 8:30 am

Superb thread, thanks MM :jook

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Re: Detailed Order Process (UK - S550)

Postby Harley103 » Sun Apr 03, 2016 9:27 am

Big thank you and a thumbs up for the post above.

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Re: Detailed Order Process (UK - S550)

Postby Manders Mustang » Sun Apr 03, 2016 5:21 pm

My pleasure gents :)

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Re: Detailed Order Process (UK - S550)

Postby Romans55 » Sun Apr 03, 2016 6:09 pm

Excellent just what I've been searching for. Yeah I know, I'm not very good at searching :roll:

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Re: Detailed Order Process (UK - S550)

Postby Neil1001uk » Mon Jul 04, 2016 5:50 pm

Manders, nice post very helpful!

You may want to add the following link - https://www.2wglobal.com/webapps?frameId=145216143543455822&url=https%3A%2F%2Fatt.2wglobal.com%2Fgstattweb%2Focean.do%3Fmethod%3DgetDefaultOceanQuickSearchPage

To this step;

2-3 weeks later Your car should be assigned a ship. Woo! This will also contain the estimated arrival and departure dates of the ship, it’ll be going from Baltimore to Zebrugge, however some boats do stop off on the way, the boats are not exclusively Mustang carriers, they take multiple cars of multiple different brands, makes, sizes etc.

With a sentence mentioning that you can track the voyage by putting your VIN number in the "Cargo ID" field? Only once it’s been assigned a ship though.

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Re: Detailed Order Process (UK - S550)

Postby Romans55 » Wed Jul 13, 2016 12:38 pm

Once your ship has docked at Zeebrugge is there any further way to track it to Southampton?

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Re: Detailed Order Process (UK - S550)

Postby Harley103 » Wed Jul 13, 2016 11:34 pm

The only way is to email Karen and Stacey at mustang@ford.com for an update.

However, keep looking at the WWL website. Your last status may be discharged to say the car has been offloaded from your ship, but when a further status update 'delivered from' appears, that means your car has been booked onto another ship for the next leg over. It doesn't tell
You anymore than that though

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Re: Detailed Order Process (UK - S550)

Postby Hinkko360 » Fri Aug 19, 2016 12:18 pm

Can you email Karen or Stacey for and update with just the following if you haven't been given a VIN yet ? :)

· First Name + Surname
· Dealership ordered from
· Dealer name
· Dealer number (if you have this)
· Spec of car, including any extras
· Date of Deposit paid

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Re: Detailed Order Process (UK - S550)

Postby himleiwolf » Fri Aug 19, 2016 1:22 pm

Hinkko360 wrote:Can you email Karen or Stacey for and update with just the following if you haven't been given a VIN yet ? :)

· First Name + Surname
· Dealership ordered from
· Dealer name
· Dealer number (if you have this)
· Spec of car, including any extras
· Date of Deposit paid


Hi, yes you can, I ordered mine on the 6th May and have no vin as yet and I have chased a couple of times. They will reply but until it's been given a build date there's not a lot they can tell you. In my case, my car (a shadow black GT with all the extras) still has no build date and although they did tell me it was most likely to be in the September schedule, they have now told me its missed the September builds and so they will know in September if it's made the October builds.

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Re: Detailed Order Process (UK - S550)

Postby Hinkko360 » Fri Aug 19, 2016 8:24 pm

Sweet thanks i ordered mine in April Magnetic Fastback GT with all options a manual my dealer told me few weeks ago it might make September build slot so hopefully mine has got into that build month :D

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Re: Detailed Order Process (UK - S550)

Postby YorkshireStang » Sun Sep 18, 2016 9:46 pm

If anyone wants to stalk their Stang further when it has boarded its boat, just use the link below

http://www.marinetraffic.com/en/ais/home/centerx:-42/centery:40/zoom:2

Just enter your ships name in the search field and you will be given more info.

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Re: Detailed Order Process (UK - S550)

Postby Hinkko360 » Fri Sep 30, 2016 8:57 am

Just wondering its been over a week now since receiving my VIN and it says my window sticker still hasn't gone live yet anyone else experience a time frame over a week before being able to get hold of theres? obviously cant help myself but check every like 5 mins :lol:

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Re: Detailed Order Process (UK - S550)

Postby Manders Mustang » Fri Sep 30, 2016 10:37 am

Hinkko360 wrote:Just wondering its been over a week now since receiving my VIN and it says my window sticker still hasn't gone live yet anyone else experience a time frame over a week before being able to get hold of theres? obviously cant help myself but check every like 5 mins :lol:


It'll come don't worry ;)! Give it a lil bit of time, it's usually a week or so. Bear in mind... they're in USA, I got mine 1 week after the VIN at about 11:00PM.

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Re: Detailed Order Process (UK - S550)

Postby Hinkko360 » Fri Sep 30, 2016 11:51 am

haha i will try and remain to be patient yeah i keep checking that aswell seeing what time it is over there just to see if they have started or finished work so i can check once again :lol:


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